FAQ' s

FREQUENTLY ASKED QUESTIONS

Learn more about us and our facility

Our facility is open to clients:

Monday through Friday:  6:30 am to 7:00 pm

Saturday:  8:00 am - 3:00 pm

Sunday:  CLOSED TO PUBLIC - Deep cleaning / sanitizing day / caring for boarding dogs

      -  Boarding Drop Off / Pickup from 8 am - 1:00 pm

          *$25 fee

Drop-Off Times:

Mon - Fri:  6:30am - 6:30pm

Sat:  8:00 am - 3:00pm

Sun:  8:00 am - 1:00 pm boarding dogs ONLY, $25 fee.

Pickup Times:  

Mon - Fri:  7:00 am - 7:00 pm

Sat:  8:00am - 3:00pm

Sun:  8:00 am - 1:00pm - boarding dogs ONLY, $25 fee.

If you require special arrangements outside of these times, please call us - 248.960.0800 and ask for a manager on duty PRIOR to making your reservation.  We always make every attempt to accommodate special requests, yet there are times that we just cannot make it happen....Know, our truest apologies. 

Because we are a licensed facility under Oakland County Michigan - we are required to maintain the following:
 
  1. Puppies must have their 2nd set of vaccinations in order to come into our facility - we will only accept this information on a Veterinary letterhead.
  2. Dogs 7 weeks of age or older must be vaccinated against distemper, parvovirus and adenovirus-
  3. All vaccinations except for rabies must be given at least seven days in Michigan.
  4. Dogs 12 weeks of age or older must be also be currently vaccinated against rabies.
 
All dogs are required to have on a licensed Veterinarian letterhead the following vaccinations:
Bordetella 
Distemper
Rabies

It's A Dog's Life is not a veterinary clinic and we advocate that any medical issues, concerns should be discussed with your veterinary.  As you took time in selecting us, we are sure you did with your Veterinary and they are specialized in all the medical knowledge of your dog

Our system sends to all owners reminder notifications that records we have for their dog are about to OR have expired.  We cannot allow any dog to visit for any services until they are current with their vaccinations and we are provided proof on the letterhead of their licensed Veterinarian or Breeder.  We are not authorized to accept any other form of proof of vaccinations.
 
Required Vaccinations:
1.  Rabies
2.  Bordetella
3.  Distemper
 
If your dog is not able to be vaccinated for any reason we will accept Titer test report from your Veterinary.
 
Any other vaccination or tests - we rely on the professional opinion of your Veterinarian to determine what is in the best interests of your dog specifically.
 
IF, your dog comes to our facility and we find fleas or ticks - we will immediately treat your dog(s) and charge your account accordingly.  All dogs should always be on some type of Flea & Tick medicines. 

We pride ourselves on cultivating a stimulating environment for EVERY dog that visits our facility.  Not every dog likes it here or not every dog fits our guidelines or daily routines.... That's OK, we aren't offended or hurt and you their parent shouldn't be either.  We work with each dog individually when they are here to ensure they receive the right amount of stimuli they need to achieve the right amount of physical and mental exercise as well proper rest and water/feeding intake.

Many people believe dogs should be active and play all day, that is the furthest from true.  Some dogs optimize in the first 10 minutes while others may need much much more.  We make sure that every dog, is engaged properly and that they are fulfilled each and every time.

 

 

Dog daycare trains dogs to play and interact appropriately with other dogs, along with gaining more confidence. Additionally, dog daycare offers your four-legged companion an opportunity to run and play, which is a fantastic approach to keep your pet in excellent physical condition. A healthier dog leads to a better behaved and happier dog! As important as physical well-being, mental health is something many dogs lack because of an unfulfilled home lifestyle.
Honestly speaking, many of us have working households and just do not have enough time to pamper our pets. Consequently, our furry companions become bored, disheartened, anxious, and experience the same emotions we do. In some scenarios our best friend may lose trust in our ability to care for them and lash out.
Dog daycare can correct behavior problems that occur when dogs are left alone. These behavior problems include barking, whining and howling, and destruction. This happens due to the dog's increased stress level when isolated. Daycare for your dog is one of the best ways to teach your dog good socialization skills and eliminate owner absent behavior problems. Dogs who attend daycare in most cases are transformed into a calmer amp; more easily controlled pet.
Letting dogs have free-time to interact with other dogs and humans of all ages is one of the most important things responsible dog owners can do to help their dog develop into and remain a calm, confident dog unlikely to bark, bite or become fearful or aggressive. Allowing dogs the opportunity to socialize with other dogs is probably one of the most important gifts dog owners can give themselves and their dog.

We will always remind clients, dogs should never be in all day play group - as important as play / socialization are, so is rest.  Our blend of play / rest has been the key to our success and overwhelmingly our dogs happiness. 

Our dog day care program was designed by our canine behaviorist to ensure the safety and playfulness of all our guests, of which all team members have received training in dog behavior and body language. Dogs participating in daycare have been temperament tested, are fully vaccinated (Bordatella, DHLPP and Rabies) and are put into compatible playgroups based on size, temperament and play style. We have; after their respective playtime to give the dogs a chance to rest before heading back into their play group with their friends. Our play groups are typically an hour in play and an hour rest. After playing with friends all day, your dog is truly ready to go home and relax with their family.

CHANGE IN POLICY  (02/01/2019):  Historically, we have taken Private Play dogs into our facility and coordinated play groups that allowed us to work them into varying play times/groups.  We have determined that in the best interest of the dog and our clients that we will be moving away from the methodology and standardizing our client base.  If a dog cannot successfully complete our FREE Greet & Treat, we will not be able to allow them to participate in any of our services.  We never reference the dog as "bad", yet the dog is telling us that we just are not a fit for them.  We appreciate and respect that, so we pride ourselves in working with you to find a facility that your dog will thrive within - we don't have competitors, we see them as an opportunity for dogs to thrive, when they don't here.  Let us help you find the right place for them.

Dogs in our playgroups are always supervised so that the play never gets out-of-hand, one-sided or becomes stressful for anyone. Dogs who are acting inappropriately or unsafe towards another dog are removed for a short time-out and can re-join the group after they have calmed down and remember to play nicely with the other dogs.  

Depending on the group in play, we require 1 team member for every 10 - 15 dogs in play.  For ALL large dog play groups, there will always be a minimum of 2 team members in every group size, no matter the number of dogs.

It's A Dog's Life prides ourselves on ensuring that every dog's safety and care are always our priority.  With that, we are transitioning to an "off-leash" program that is highly recommended in our industry.  It introduces more structure and attention from our dogs.  What does this mean?  Well, we all want our dogs to have manners as we do our human children.  Many times, your dog loses those manners at daycare, because commands and behavioral is not typically a focus in dog daycare programs.  We have conferred with our peers in the industry and unanimously this program has proven to have positive impact on all the dogs, not just a few, but all of them.  We want all dogs to be themselves, we are NOT a training daycare, our methodology is to obtain a harmonic and fun play environment for every dog that visits.  We are not doing this to address your dogs bad behaviors but to always keep our environment safe for every dog that visits.  
 
Here's what you will see, if you watch our cameras:

SPRAY BOTTLES:
You will see that our trained playroom caretakers using spray bottles to correct dogs while in play groups.  This form of correction its found to be the most humane way to correct unwanted behaviors and regain a dog's attention in an enclosed daycare setting.  We know there are times that when you are watching a camera and it "appears" that one of our caretakers is excessively using the water bottle on dogs - remember, that there is no sound on those cameras and we cannot hear growling or other sounds the dogs are making as well, if their hackles are up, etc..  The team is trained on how to effectively utilize this tool when correcting behaviors.  
 
OFF LEASH COMMANDS:
We will work with dog's as a group on retaining and learning the following commands, while we use these here, we HIGHLY encourage their use at home, they are:
 
RECALL 
To come when called. 
We say - "Dogs Name - COME"

LEAVE IT

Is a general term for any circumstance where a dog needs to ignore something (i.e.; another dog, toy, human, dog waste on ground). 
We say - "Dogs Name - Leave It"

 
LET'S GO
Dogs should begin walking in your direction or direction you are heading.  
We say -"Dogs Name - Lets Go"

SIT & DOWN
These two commands are typically used when there is a momentary time out for a dog while still remaining in the play yard.  We use these as well when taking them out of their suites into our play yards, so not to use leashes.  The term sit, it for just that, we want the dog to sit down.  We want them to stay in place, until released ("Free").  We use down, when we want a dog to lay down for a period of time or until released ("Free").  
We say - "Dogs Name Sit" or "Dogs Name Down".

OFF
 
We use this when a dog is jumping on things or        should not be.  This is used frequently in our Boarding Room with our suites - dogs will tend to jump on their door to chat with dogs going by.  It is very important for their safety they understand this.  We say - Dogs Name - Off".

FREE
We use this command when we have to them into a sit or down position.  When we say Free, it releases them from those commands.

If you opt, these are the words we use at our facility - we share them with you so you know how we talk to your dogs.
  

If your dog is spayed/neutered and is over the age of 6 months as well, have their updated vaccination records.  Puppies that have had their second series of puppy shots,  they are welcome to try our Free Greet & Treat with the other dogs in Play groups! With all new dogs, a canine behaviorist performs a temperament test to help determine play style and personality so that we can find a compatible group of dogs to play with. Introductions to the playgroup are gradual so that the new dog has time to acclimate to all the regulars; We let each dog call his or her own shots; we never force playtime or force any dog into joining the group. The majority of dogs who try doggy daycare acclimate quickly as we only accept dog- social dogs into the playgroup. 

This also allows your dog the opportunity to assess us.  We aren't for every dog or their parents and we understand that, so much so, we will help you and your dog find a facility more suiting to their needs, temperament and overall socialization. 

We truly pride ourselves in that our ultimate goal is that your dog is as comfortable here as they are in their own home..... Their Home Away From Home..... 

CHANGE IN POLICY  (02/01/2019): 

If your dog is not spayed/neutered and is over the age of 12 months they will not be able to join us in any playgroup activities or socialize with other pets.

We will allow intact pets to board with us, they will Board with One.on.One Team Member.  There will be additional charges for boarding or having your intact dog staying with us. 

If your female is / or going into heat, she may not stay with us during this time.

Doggy day care changes every day! We do our best to provide mental as well as physical enrichment for the dogs in the program, which keeps everyone happy and healthy. In Pup Scouts, dogs might spend some of the day wrestling with each other, playing ball, playing tug,playing on all the gym equipment or just hanging out laying on our orthopedic beds we have laying around the building.
Our staff is always creating new games to play with the Pup Scouts too… we believe that humans should be a part of the playgroup to help supervise, keep the play fair and to keep it changing and fun for everyone.

 

In May 2019 we made the decision to stop accepting dogs that we deemed as Private Play - which means Dog or Human Aggressive.  

This decision is to uphold our Mission and Core Values to always ensure the safety and quality of care for all our furry friends as well as our team members.  We too knew that these dogs were acting out because they never felt really comfortable at our facility, for whatever the reason and we promise to all our clients transparency.  

We really do evaluate our pets everyday, just like you and me - our pets too have good and bad days, and it is critical we know everyday what temperament our guests are that particular day.

Please understand - we do NOT discriminate against breed, but we will turn away dogs that show signs of any aggression.

We will not accept any dog at anytime that has Heart Worm OR Papilloma OR any other highly contagious infection, disease, etc. to other dogs.  

 

For your dog to return and enjoy our services, the owner must provide a letter (on Veterinary letterhead) that the dog is clear of such.

 

If you have any questions on this, please email:  info@ItsADogsLifeMI.com or call 248.960.0800 and ask for management.

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