FAQ' s

FREQUENTLY ASKED QUESTIONS

Learn more about us and our facility

It’s A Dog’s Life Resort & Spa’s

NEW Client Portal

2022 is the year that we begin to enhance our paw parents experience, providing you with a new portal app that you can now download on your phones or tablets.  You will be wowed, by all it offers you.  Not only do we want your dogs to have the greatest experience with us, we also want your experience to be just as wonderful. 

Highlights of what this Portal now offers you:

  1. Appointment or Reservation Requests made even easier
  2. Notifications: this section is the place to look for important reminders or information that are pertinent to you or your dog’s specifically. It reminds you about vaccinations expiring, Deposits that are needed or upcoming reservations or appointments.  All in a single area!  Notifications are found on your Home Page.
  3. The Navigation bar – far left side of your screen
    1. Home: is where you can shop, view your account information, and view your daily report cards, photos and more
    2. Book – is where you can review all your prior and upcoming reservation / appointments as well as book new requests
    3. Shop – what… you want a package or want to add store credit to your account, look no further.
    4. Account – is the area where it’s all about you and your dog specifically – from managing profiles, to uploading vaccination records or pictures, to being able to review invoices or estimates. You can also manage your agreements and your communication preferences, all at your fingertips, It is pretty neat. 
    5. View – This will your FAVORITE go to… It’s where all Report Cards and Photos & Videos can be found.
    6. More….

This portal now makes interacting with It’s A Dog’s Life even more simplistic – everything you need is now at your fingertips and within your mobile app or web browser, whichever you prefer. 

Try Our New Customer Portal!

Use our online customer portal to manage your account, request bookings, and more!

Use the website below to log in with your primary email address or mobile phone number on file!

ItsADogsLifeMI.portal.gingrapp.com

You can also download the Gingr for Pet Parents app from the Apple App Store or Google Play store!

Use our invite code to find us:  496331

Please let our team know if you have any questions!

Email:  Info@ItsADogsLifeMI.com

Our team sends to our parents Report Cards that inform parents how they did on the given day with pictures and / or videos of their dog romping around in our indoor / outdoor play yards with their friends or humans.  We promise, you will LOVE them.

As much as our Yard Coaches LOVE to take pictures and videos during their yard sessions, their first priority is the safety and care of every dog in our yards.  With that, if there are days where the safety and care of dogs in our yards may be compromised, you may not receive our Report Cards.  This may be especially true during our peak times - holidays, spring breaks, etc.  But, rest assured if there were issues or problems you would hear from us for updates.  

Because we are a licensed facility under Oakland County Michigan - we are required to maintain the following:
 
  1. Puppies must have their 2nd set of vaccinations in order to come into our facility - we will only accept this information on a Veterinary letterhead.
  2. Dogs 7 weeks of age or older must be vaccinated against distemper, parvovirus and adenovirus-
  3. All vaccinations except for rabies must be given at least seven days in Michigan.
  4. Dogs 12 weeks of age or older must be also be currently vaccinated against rabies.
 
All dogs are required to have on a licensed Veterinarian letterhead the following vaccinations:
Bordetella 
Distemper
Rabies

It's A Dog's Life is not a veterinary clinic and we advocate that any medical issues, concerns should be discussed with your veterinary.  As you took time in selecting us, we are sure you did with your Veterinary and they are specialized in all the medical knowledge of your dog

Our system sends to all owners reminder notifications that records we have for their dog are about to OR have expired.  We cannot allow any dog to visit for any services until they are current with their vaccinations and we are provided proof on the letterhead of their licensed Veterinarian or Breeder.  We are not authorized to accept any other form of proof of vaccinations.
 
Required Vaccinations:
1.  Rabies
2.  Bordetella
3.  Distemper
 
If your dog is not able to be vaccinated for any reason we will accept Titer test report from your Veterinary.
 
Any other vaccination or tests - we rely on the professional opinion of your Veterinarian to determine what is in the best interests of your dog specifically.
 
IF, your dog comes to our facility and we find fleas or ticks - we will immediately treat your dog(s) and charge your account accordingly.  All dogs should always be on some type of Flea & Tick medicines. 

We pride ourselves on cultivating a stimulating environment for EVERY dog that visits our facility.  From the moment your dog walks into our facility, we monitor them - how they enjoy being in our suites, to enjoying our outdoor play yards, to the noises.  It's not just about your dog passing a temperament test in our play yard, we want to make sure that every dog here, loves everything about us.  Not every dog likes it here or not every dog fits our guidelines or daily routines.... That's OK, we aren't offended or hurt and you their parent shouldn't be either.  We work with each dog individually when they are here to ensure they receive the right amount of stimuli they need to achieve the right amount of physical and mental exercise as well proper rest and water/feeding intake.

We hope you take time to read about our Enrichment Daycare, its not like any other.  Many people believe dogs should be active and play all day, that is the furthest from true.  Some dogs optimize in the first 10 minutes while others may need much much more.  We make sure that every dog, is engaged properly and that they are fulfilled each and every time.

Dog Enrichment daycare trains dogs to play and interact appropriately with other dogs while using toys, along with gaining more confidence. Additionally, dog daycare offers your four-legged companion an opportunity to run and play, which is a fantastic approach to keep your pet in excellent physical condition. It's A Dog's Life committed to excelling in this area and provide something that most won't provide or can't provide because they don't have the team members we do.  Our team members are qualified to host play yards that not only afford dogs interactive play with our coaches, but uses toys, yes we use toys!  We train our coaches on proper interacting while utilizing toys with all our dogs.  Doing this provides every dog ideal physical and mental stimuli that each dog requires.  We don't just put a bunch or dogs in a room and call it all day play, this is not how we do it, we rotate groups of dogs in and out of our yards, because of how we engage with each and every one of them.  Our dogs don't lay around in the yards, they engage, because we make our yards interactive - and our dogs LOVE it. 

A healthier dog leads to a better behaved and happier dog! As important as physical well-being, mental health is something many dogs lack because of an unfulfilled home lifestyle.
Honestly speaking, many of us have working households and just do not have enough time to pamper our pets. Consequently, our furry companions become bored, disheartened, anxious, and experience the same emotions we do. In some scenarios our best friend may lose trust in our ability to care for them and lash out.

Dog Enrichment Daycare can correct behavior problems that occur when dogs are left alone. These behavior problems include barking, whining and howling, and destruction. This happens due to the dog's increased stress level when isolated. Daycare for your dog is one of the best ways to teach your dog good socialization skills and eliminate owner absent behavior problems. Dogs who attend daycare in most cases are transformed into a calmer amp; more easily controlled pet.
Letting dogs have free-time to interact with other dogs and humans of all ages is one of the most important things responsible dog owners can do to help their dog develop into and remain a calm, confident dog unlikely to bark, bite or become fearful or aggressive. Allowing dogs the opportunity to socialize with other dogs is probably one of the most important gifts dog owners can give themselves and their dog.

We will always remind clients, dogs should never be in all day play group - as important as play / socialization are, so is rest.  Our blend of play / rest has been the key to our success and overwhelmingly our dogs happiness. 

Our dog day care program was designed by our canine behaviorist to ensure the safety and playfulness of all our guests, of which all team members have received training in dog behavior and body language. Dogs participating in daycare have been temperament tested, are fully vaccinated (Bordatella, DHLPP and Rabies) and are put into compatible playgroups based on size, temperament and play style. We have; after their respective playtime to give the dogs a chance to rest before heading back into their play group with their friends. After playing with friends all day, your dog is truly ready to go home and relax with their family.

Dogs in our playgroups are always supervised so that the play never gets out-of-hand, one-sided or becomes stressful for anyone. Dogs who are acting inappropriately or unsafe towards another dog are removed for a short time-out and can re-join the group after they have calmed down and remember to play nicely with the other dogs.  

Depending on the group in play, we require 1 team member for every 10 - 15 dogs in play.  For ALL large dog play groups, there will always be a minimum of 2 team members in every group size, no matter the number of dogs.

It's A Dog's Life prides ourselves on ensuring that every dog's safety and care are always our priority.  With that, we are transitioning to an "off-leash" while using toys program that is highly recommended in our industry.  It introduces more structure and attention from our dogs.  What does this mean?  Well, we all want our dogs to have manners as we do our human children.  Many times, your dog loses those manners at daycare, because commands and behavioral is not typically a focus in dog daycare programs.  We have conferred with our peers in the industry and unanimously this program has proven to have positive impact on all the dogs, not just a few, but all of them.  We want all dogs to be themselves, we are NOT a training daycare, our methodology is to obtain a harmonic and fun play environment for every dog that visits.  We are not doing this to address your dogs bad behaviors but to always keep our environment safe for every dog that visits.  
Toys:  Our Coaches are trained to build play groups where dogs can properly interact together and with our coaches using toys.  Using toys in our play yards is the ideal mental and physical stimulation a dog can receive.  It also trains dogs how to properly engage and share their toys with one another and with our coaches.
 
SPRAY BOTTLES:
Our trained Coaches may use spray bottles to correct dogs while in play groups.  This form of correction its found to be the most humane way to correct unwanted behaviors and regain a dog's attention in an enclosed daycare setting.  The team is trained on how to effectively utilize this tool when correcting behaviors.  
 
OFF LEASH COMMANDS:
We will work with dog's as a group on retaining and learning the following commands, while we use these here, we HIGHLY encourage their use at home, they are:
RECALL 
To come when called. 
We say - "Dogs Name - COME"
LEAVE IT
Is a general term for any circumstance where a dog needs to ignore something (i.e.; another dog, toy, human, dog waste on ground). 
We say - "Dogs Name - Leave It"
LET'S GO
Dogs should begin walking in your direction or direction you are heading.  
We say -"Dogs Name - Lets Go"
SIT & DOWN
These two commands are typically used when there is a momentary time out for a dog while still remaining in the play yard.  We use these as well when taking them out of their suites into our play yards, so not to use leashes.  The term sit, it for just that, we want the dog to sit down.  We want them to stay in place, until released ("Free").  We use down, when we want a dog to lay down for a period of time or until released ("Free").  
We say - "Dogs Name Sit" or "Dogs Name Down".

OFF
 
We use this when a dog is jumping on things or        should not be.  This is used frequently in our Boarding Room with our suites - dogs will tend to jump on their door to chat with dogs going by.  It is very important for their safety they understand this.  We say - Dogs Name - Off".
FREE
We use this command when we have to them into a sit or down position.  When we say Free, it releases them from those commands.
If you opt, these are the words we use at our facility - we share them with you so you know how we talk to your dogs.  

If your dog is spayed/neutered and is over the age of 6 months as well, have their updated vaccination records.  Puppies that have had their second series of puppy shots,  they are welcome to try our Free Greet & Treat with the other dogs in Play groups! With all new dogs, a canine behaviorist performs a temperament test to help determine play style and personality so that we can find a compatible group of dogs to play with. Introductions to the playgroup are gradual so that the new dog has time to acclimate to all the regulars; We let each dog call his or her own shots; we never force playtime or force any dog into joining the group. The majority of dogs who try doggy daycare acclimate quickly as we only accept dog- social dogs into the playgroup. 

This also allows your dog the opportunity to assess us.  We aren't for every dog or their parents and we understand that, so much so, we will help you and your dog find a facility more suiting to their needs, temperament and overall socialization. 

We truly pride ourselves in that our ultimate goal is that your dog is as comfortable here as they are in their own home..... Their Home Away From Home..... 

CHANGE IN POLICY  (02/01/2019): 

If your dog is not spayed/neutered and is over the age of 12 months they will not be able to join us in any playgroup activities or socialize with other pets.

We will allow intact pets to board with us, they will Board with One.on.One Team Member.  There will be additional charges for boarding or having your intact dog staying with us. 

If your female is / or going into heat, she may not stay with us during this time.

Doggy Enrichment day care changes every day! We do our best to provide mental as well as physical enrichment for the dogs in the program, which keeps everyone happy and healthy. In Play Groups, dogs might spend some of the day wrestling with each other, playing ball, playing tug, playing on all the gym equipment or just hanging out laying on our orthopedic beds we have laying around the building.  We only use West Paw brand toys in our yards, they are very durable and are able to withstand the play of our dogs.  
Our Coach is always creating new games to play with the their dogs too… we believe that humans should be a part of the playgroup to help supervise, keep the play fair and to keep it changing and fun for everyone.

In May 2019 we made the decision to stop accepting dogs that we deemed as Private Play - which means Dog or Human Aggressive.  

This decision is to uphold our Mission and Core Values to always ensure the safety and quality of care for all our furry friends as well as our team members.  We too knew that these dogs were acting out because they never felt really comfortable at our facility, for whatever the reason and we promise to all our clients transparency.  

We really do evaluate our pets everyday, just like you and me - our pets too have good and bad days, and it is critical we know everyday what temperament our guests are that particular day.

Please understand - we do NOT discriminate against breed, but we will turn away dogs that show signs of any aggression.

We will not accept any dog at anytime that has Heart Worm OR Papilloma OR any other highly contagious infection, disease, etc. to other dogs.  

 

For your dog to return and enjoy our services, the owner must provide a letter (on Veterinary letterhead) that the dog is clear of such.

 

If you have any questions on this, please email:  info@ItsADogsLifeMI.com or call 248.960.0800 and ask for management.

Our facility is open to clients:

Monday through Friday:  6:30 am to 7:00 pm

Saturday:  8:00 am - 3:00 pm

Sunday:  CLOSED TO PUBLIC - Deep cleaning / sanitizing day / caring for boarding dogs

      -  Boarding Drop Off / Pickup from 8 am - 3:00 pm

Boarding Drop-Off Times:

Mon - Fri:  6:30am - 6:30pm

Sat:  8:00 am - 2:30pm

Sun:  8:00 am - 2:30 pm boarding dogs ONLY

Boarding Pickup Times:  

Mon - Fri:  7:00 am - 7:00 pm

Sat:  8:00am - 3:00pm

Sun:  8:00 am - 3:00pm