FREQUENTLY ASKED QUESTIONS
Learn more about Day Care.
Our facility is open to clients:
Monday through Friday: 7:00 am - 6:00 pm
Saturday: 8:00 am - 4:00 pm
Sunday: CLOSED TO PUBLIC - Deep cleaning / sanitizing day
Mon - Fri: 7am - 9am
Sat: 8am - 3:30pm
Sun: 11am - 3pm - boarding dogs ONLY, $30 fee.
Mon - Fri: 4pm-6pm
Sat: 8am - 3:30pm
Sun: 11am - 3pm - boarding dogs ONLY, $30 fee.
If you require special arrangements outside of these times, please call us - 248.960.0800 and ask for a manager on duty PRIOR to making your reservation. We always make every attempt to accommodate special requests, yet there are times that we just cannot make it happen....Know, our truest apologies.
We pride ourselves on cultivating a stimulating environment for EVERY dog that visits our facility. Not every dog likes it here or not every dog fits our guidelines or daily routines.... That's OK, we aren't offended or hurt and you their parent shouldn't be either. We work with each dog individually when they are here to ensure they receive the right amount of stimuli they need to achieve the right amount of physical and mental exercise as well proper rest and water/feeding intake.
Many people believe dogs should be active and play all day, that is the furthest from true. Some dogs optimize in the first 10 minutes while others may need much much more. We make sure that every dog, is engaged properly and that they are fulfilled each and every time.
Dog daycare trains dogs to play and interact appropriately with other dogs, along with gaining more confidence. Additionally, dog daycare offers your four-legged companion an opportunity to run and play, which is a fantastic approach to keep your pet in excellent physical condition. A healthier dog leads to a better behaved and happier dog! As important as physical well-being, mental health is something many dogs lack because of an unfulfilled home lifestyle.
Honestly speaking, many of us have working households and just do not have enough time to pamper our pets. Consequently, our furry companions become bored, disheartened, anxious, and experience the same emotions we do. In some scenarios our best friend may lose trust in our ability to care for them and lash out.
Dog daycare can correct behavior problems that occur when dogs are left alone. These behavior problems include barking, whining and howling, and destruction. This happens due to the dog's increased stress level when isolated. Daycare for your dog is one of the best ways to teach your dog good socialization skills and eliminate owner absent behavior problems. Dogs who attend daycare in most cases are transformed into a calmer amp; more easily controlled pet.
Letting dogs have free-time to interact with other dogs and humans of all ages is one of the most important things responsible dog owners can do to help their dog develop into and remain a calm, confident dog unlikely to bark, bite or become fearful or aggressive. Allowing dogs the opportunity to socialize with other dogs is probably one of the most important gifts dog owners can give themselves and their dog.
We will always remind clients, dogs should never be in all day play group - as important as play / socialization are, so is rest. Our blend of play / rest has been the key to our success and overwhelmingly our dogs happiness.
Our dog day care program was designed by our canine behaviorist to ensure the safety and playfulness of all our guests, of which all team members have received training in dog behavior and body language. Dogs participating in daycare have been temperament tested, are fully vaccinated (Bordatella, DHLPP and Rabies) and are put into compatible playgroups based on size, temperament and play style. We have; after their respective playtime to give the dogs a chance to rest before heading back into their play group with their friends. Our play groups are typically an hour in play and an hour rest. After playing with friends all day, your dog is truly ready to go home and relax with their family.
CHANGE IN POLICY (02/01/2019): Historically, we have taken Private Play dogs into our facility and coordinated play groups that allowed us to work them into varying play times/groups. We have determined that in the best interest of the dog and our clients that we will be moving away from the methodology and standardizing our client base. If a dog cannot successfully complete our FREE Greet & Treat, we will not be able to allow them to participate in any of our services. We never reference the dog as "bad", yet the dog is telling us that we just are not a fit for them. We appreciate and respect that, so we pride ourselves in working with you to find a facility that your dog will thrive within - we don't have competitors, we see them as an opportunity for dogs to thrive, when they don't here. Let us help you find the right place for them.
Dogs in our playgroups are always supervised so that the play never gets out-of-hand, one-sided or becomes stressful for anyone. Dogs who are acting inappropriately or unsafe towards another dog are removed for a short time-out and can re-join the group after they have calmed down and remember to play nicely with the other dogs.
Depending on the group in play, we require 1 team member for every 10 - 15 dogs in play. For ALL large dog play groups, there will always be a minimum of 2 team members in every group size, no matter the number of dogs.
It's A Dog's Life is not a veterinary clinic and we advocate that any medical issues, concerns should be discussed with your veterinary. As you took time in selecting us, we are sure you did with your Veterinary and they are specialized in all the medical knowledge of your dog
To come when called.
We say - "Dogs Name - COME"
We say - "Dogs Name - Leave It"
Dogs should begin walking in your direction or direction you are heading.
We say -"Dogs Name - Lets Go"
SIT & DOWN
These two commands are typically used when there is a momentary time out for a dog while still remaining in the play yard. We use these as well when taking them out of their suites into our play yards, so not to use leashes. The term sit, it for just that, we want the dog to sit down. We want them to stay in place, until released ("Free"). We use down, when we want a dog to lay down for a period of time or until released ("Free").
We say - "Dogs Name Sit" or "Dogs Name Down".
We use this when a dog is jumping on things or should not be. This is used frequently in our Boarding Room with our suites - dogs will tend to jump on their door to chat with dogs going by. It is very important for their safety they understand this. We say - Dogs Name - Off".
We use this command when we have to them into a sit or down position. When we say Free, it releases them from those commands.
If you opt, these are the words we use at our facility - we share them with you so you know how we talk to your dogs.
If your dog is spayed/neutered and is over the age of 6 months as well, have their updated vaccination records. Puppies that have had their second series of puppy shots, they are welcome to try our Free Greet & Treat with the other dogs in Play groups! With all new dogs, a canine behaviorist performs a temperament test to help determine play style and personality so that we can find a compatible group of dogs to play with. Introductions to the playgroup are gradual so that the new dog has time to acclimate to all the regulars; We let each dog call his or her own shots; we never force playtime or force any dog into joining the group. The majority of dogs who try doggy daycare acclimate quickly as we only accept dog- social dogs into the playgroup.
This also allows your dog the opportunity to assess us. We aren't for every dog or their parents and we understand that, so much so, we will help you and your dog find a facility more suiting to their needs, temperament and overall socialization.
We truly pride ourselves in that our ultimate goal is that your dog is as comfortable here as they are in their own home..... Their Home Away From Home.....
CHANGE IN POLICY (02/01/2019):
If your dog is not spayed/neutered and is over the age of 12 months they will not be able to join us in any playgroup activities or socialize with other pets.
We will allow intact pets to board with us, they will Board with One.on.One Team Member. There will be additional charges for boarding or having your intact dog staying with us.
If your female is / or going into heat, she may not stay with us during this time.
Doggy day care changes every day! We do our best to provide mental as well as physical enrichment for the dogs in the program, which keeps everyone happy and healthy. In Pup Scouts, dogs might spend some of the day wrestling with each other, playing ball, playing tug,playing on all the gym equipment or just hanging out laying on our orthopedic beds we have laying around the building.
Our staff is always creating new games to play with the Pup Scouts too… we believe that humans should be a part of the playgroup to help supervise, keep the play fair and to keep it changing and fun for everyone.
In May 2019 we made the decision to stop accepting dogs that we deemed as Private Play - which means Dog or Human Aggressive.
This decision is to uphold our Mission and Core Values to always ensure the safety and quality of care for all our furry friends as well as our team members. We too knew that these dogs were acting out because they never felt really comfortable at our facility, for whatever the reason and we promise to all our clients transparency.
We really do evaluate our pets everyday, just like you and me - our pets too have good and bad days, and it is critical we know everyday what temperament our guests are that particular day.
Please understand - we do NOT discriminate against breed, but we will turn away dogs that show signs of any aggression.
We will not accept any dog at anytime that has Heart Worm OR Papilloma OR any other highly contagious infection, disease, etc. to other dogs.
For your dog to return and enjoy our services, the owner must provide a letter (on Veterinary letterhead) that the dog is clear of such.
If you have any questions on this, please email: info@ItsADogsLifeMI.com or call 248.960.0800 and ask for management.